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Workouts not loading after 5.3.0 update

Workouts not loading after 5.3.0 update

Published on 26 Sep 2025, 14:54:06 by Jakub Vojacek

MyWhoosh 5.3 update in September 2025 broke the Workouts for some users. This article will explain how to fix the problem in a few minutes.


If you are experiencing forever-spinning loader on the workouts tab in the Main menu, there are few easy steps to fix this. These steps vary based on the platform that you use to run MyWhoosh.

  1. Android, iOS, and AppleTV users
  2. Windows users
  3. Mac users
  4. Are you still experiencing issues?

Android, iOS, and AppleTV users

On these platforms, the resolution is straightforward - simply remove the application and install it from scratch. You will have to re-download all the worlds again; therefore, make sure to start this process in advance before your planned workout (but since you can choose which maps to download now, you can download only the one you need and the rest later).

Windows users

Steps to fix the loading issue on the Windows platform are:

  • Quit the MyWhoosh game
  • Navigate to folder C:\Users\<YOUR_USERNAME>\AppData\Local\Packages.
  • Locate the folder called MyWhooshTechnologyService
  • Delete the folder
  • Reopen the MyWhoosh game; the workout tab should now load

In case you do not see MyWhoosh folder in the Packages folder, you might have to enable the option View hidden items (a short video explaining how to do that is on Youtube)

Mac users

Steps to fix the loading issue on macOS are:

  • Quit the MyWhoosh game
  • Open Finder and locate folder ~/Library/Containers. The easiest way to access this folder is to press keyboard shortcut Command-Shift-G while Finder is open. It will open a pop-up in which you should paste ~/Library/Containers and press Enter
  • Locate folder MyWhoosh and delete it
  • Reopen the MyWhoosh game; the workout tab should now load
Mac folder

Are you still experiencing issues?

Did you follow the steps above, but you're still having trouble with the Workouts not loading? Please reach to support@mywhoosh.com and share what operating system you are using (including version), your in-game username, and describe the problem you're facing.

Questions or Comments?

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it ANDREA CAPRA posted at 30 Sep 2025, 1:27:42

I followed the instructions but it still doesn't work, "workout" keeps running without loading.

MacOS: Sonoma 14.8
username: andrea.capra@fastwebnet.it

Thank you
Andrea

it Alessandro Coppola posted at 30 Sep 2025, 18:57:52

Still doesn't work for me
MacBook Air M1
Tahoe 26.0

lb M Alsyd posted at 30 Sep 2025, 20:59:44

i followed the steps but it still doesn't work
windows 10
user: alsayyed.mhd@gmail.com

lb M Alsyd posted at 30 Sep 2025, 21:04:00

i followed the steps but it still doesn't work
windows 10 pro version 22H2
user: M ALsyd

pt Luis Silva posted at 30 Sep 2025, 23:11:49

I exactly followed the instructions but no luck - still the same. Workouts dont load. username: lmvsilva@gmail.com, Microsoft Windows 11, version 24H2 (26100.6584)

lb M Alsyd posted at 1 Oct 2025, 17:19:06

the problem solved you need to uninstall mywhoosh app and clean the app data from any thing related then make a cleandisk on your windows then install the latest version of visual studio community with C++ package and the latest version of direct x after that install the mywhoosh again and it works

es Javi Roccar posted at 1 Oct 2025, 19:26:01

Seguí los pasos, pero todavía no funciona ni training plans, ni workouts

cl Kathy Ekdahl posted at 2 Oct 2025, 21:45:08

I followed the instructions but it still doesn't work, "workout" keeps running without loading.

MacOS: Tahoe 26.0.1
username: kathyekdahl@gmail.com

Thank you
Andrea

ph Amico Rivera posted at 5 Oct 2025, 7:40:27

It still doesn't work for me on my MacBook Air M1 (2020). On Tahoe as well like other users in the comments. I've tried finding the "hidden folder" in the instructions but it still won't work. "Spinning loading wheel" for workouts & calendar (which usually loads all my TrainingPeaks workouts).

de Phil Sachsenweger posted at 5 Oct 2025, 13:45:30

I ordered 330 gems on September 27 via the Android app (google Playstore, PayPal), but haven't received them yet. I have already sent 2 mails to support, but have not received an answer. :-/

nz Aldo posted at 7 Oct 2025, 7:18:18

tried the fix for this issue, still will not load

de Marco Oswald posted at 7 Oct 2025, 18:38:26

It's a real shame that after two weeks there is still no solution to the problem of the workouts not working. The instructions for deleting the file are completely useless.

dk Carsten Bjørklund posted at 8 Oct 2025, 15:33:10

I'm a Mac-user. The only folder, I can see is "MyWhoosh Indoor Cycling App".
Not "MyWhoos".

--Carsten

gb Dave Abram posted at 9 Oct 2025, 14:25:42

I followed the steps on a Windows 11 install but unfortunately it hasn't resolved it.

de Olli Moon Riders Duckwitz posted at 10 Oct 2025, 14:06:49

i did the instruction steps for windows but it still doesn't work.
still same with the spinning wheel symbol

windows 10

de Oliver Werner posted at 10 Oct 2025, 23:14:15

For me i just have the MyWhoosh Indoor Cycling App Folder here. Not "MyWhoosh".
Version 5.3.1
macOS 26

us Jon Smail posted at 14 Oct 2025, 6:08:10

Good day,

Does not work for me on a win 11 laptop. Work out shows but does not load to strava and Training peaks

us Warren White posted at 14 Oct 2025, 18:22:59

Windows 11 mini-PC also not working, but here's the good news. I can use the platform to work out, and can download the resulting fit file for upload it to Strava. I suspect the MyWhoosh folks are working on a fix and am grateful for a free alternative to the other pay sites.

pt Jorge Rodrigues posted at 15 Oct 2025, 22:15:09

Solution:
First, delete the app. Then, navigate to ~/Library/Containers to remove any remaining file
Next, download the app again and reinstall it.

br Diego Neves posted at 17 Oct 2025, 2:39:16

I followed the instrutions but it doens't work.

Windows 11
username: diegoraposodasneves@hotmail.com

tks
Diego

gb Steve Nixon posted at 19 Oct 2025, 20:57:05

Hi, I have followed the instructions for windows 11 and it hasnt solved the issue, Thanks

at Wolfgang Brenner posted at 22 Oct 2025, 23:21:40

I followed the instructions but it still doesn't work, "workout" keeps running without loading.

Apple i Pad air 26.0.1

E Mail.brennerwolfgang1@a1.net